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ECAR New Cart Warranty Policy

All Warranty claims shall only be made by calling 1300 93 88 11 or by emailing: info@cartsnparts.com.au

CARTS’N’PARTS AUSTRALIA (“Company”) and the ECAR Golf (“Manufacturer”) hereby warrants that any new ECAR golf cart purchased from Carts’n’Parts Australia or any authorised ECAR dealer will be free from defects in material and workmanship under normal use and service for the period as stated below from the date of purchase defined on your tax invoice, subject to the stated limitations & exclusions contained in this warranty policy.

Period of Warranty

Residential/Personal Use

  • 5 years Chassis & Structural
  • 3 years Mechanical & Electrical
  • 2 years Batteries.

Commercial Use

  • 2 years Chassis & Structural
  • 2 years Mechanical & Electrical
  • 2 years Batteries.

DURING THE PERIOD OF WARRANTY stated above, any authorised ECAR Dealer will, free of charge and at the manufacturer’s determination, repair or replace any part adjudged defective by the Authorised Dealer due to faulty workmanship or material failure. Parts used in warranty repairs will be warranted for the balance of the golf carts warranty period.

The above-stated new cart warranty shall be deemed VOID should the failure of any of the parts of the cart and/or components be caused by: 

  • Abnormal strain, neglect, or abuse including lack of proper maintenance, servicing every 6 months by a qualified technician and use contrary to the Owner / Operator Manual instructions provided to the customer upon handover of the cart.

  • Accident or collision damage by the driver or any person/s.

  • Installation of parts or accessories that are not original equipment and not previously authorised by Carts’n’Parts Australia 

  • Installation of any parts or accessories not done by an authorised ECAR dealer.

  • Fading, rust or deterioration due to excessive exposure to UV Sunlight (i.e. being stored outside without adequate covering), or over-ordinary wear and tear.

  • Modifications or alteration that affects the cart’s condition, operation, purpose or durability.

  • Damage due to improper transportation of the cart.

  • Damage caused by ‘Naturally Occurring Incidents’, i.e. lightning, hail damage, flood, fire, etc.

Your Responsibility under this warranty shall be to perform the following as a part of the ownership of an electric cart. If the following is not proven to have taken place at the time of claim, then the above warranty shall be deemed VOID:

  • Operate and maintain the golf cart as specified in the appropriate Owner’s / Operator’s manual and all relevant Battery Care documents that have been provided to you upon sale and signed by the customers to acknowledge they have received these documents.

  • Give notice to an authorised ECAR dealer of any and all apparent defects within ten (10) days after discovery. 

  • Make the cart available at that time for inspection and repairs by a dealer’s authorised representative. 

  • If a representative is not able to view the cart, then please provide a minimum of 5 photos of the part or area of the cart being claimed.

Transferring your warranty from one owner to another is in fact possible when the cart is purchased from Carts’n’Parts Australia.

In order to transfer any remaining warranty from the original purchaser to any subsequent purchaser, it is imperative that the machine be inspected by CARTS’N’PARTS AUSTRALIA or an authorised dealer and the cart be registered under the new owners name for the remaining warranty term in order for the new cart warranty to be successfully transferred. This inspection and registration must take place within ten (10) days after transfer or notice must be given to CARTS’N’PARTS AUSTRALIA with a confirmed date to inspect unless otherwise advised by a CARTS’N’PARTS Representative. An amount will be charged by the qualified technician, which inspects and provides CARTS’N’PARTS AUSTRALIA with a written report about your cart, upon sale to the new owner. This will need to be conducted in order for the successful transfer of the new cart warranty from the current cart owner to the new cart owner to take place.

Not following the above steps when selling your cart that still has a remaining new cart warranty term applicable to the cart will result in a VOID of any remaining term.

The information written on this above page, represents the most current new cart warranty policy and should be read as applicable to any new cart sales that take place from 1 July, 2020.

Tomberlin New Cart Warranty Policy

All Warranty claims shall only be made by calling 1300 93 88 11 or by email: info@cartsnparts.com.au and attempts to make warranty claims direct with Tomberlin USA will not be actioned accordingly and you will be re-directed to the Australian authorised supplier, Carts’n’Parts Australia.

Tomberlin is part of the Columbia Vehicle Group, Inc. in the United States of America, which provides a consumer-oriented warranty plan that is supported by Carts’n’Parts Australia as the direct and national supplier of these carts in Australia. Your satisfaction is our primary goal. As such, the Tomberlin 5-Year Factory Warranty is simplified to enhance clarity and understanding of what is and is not covered by Tomberlin. 

The key to a positive ownership experience includes the recognition of the role the owner has in assuring correct maintenance and care are properly followed. In fact, incorrect care, improper care, or neglect of maintenance can void this warranty. The terms and conditions of this limited warranty are not limited to but summarised and listed below. For full and complete details you can download the warranty document at the bottom of this page.

New Cart Warranty Information provided by Carts’n’Parts Australia in accordance with the Tomberlin Policy

CARTS’N’PARTS AUSTRALIA (“Company”) and Columbia Vehicle Group, Inc. hereby warrants that any new Tomberlin golf cart purchased from Carts’n’Parts Australia will be free from defects in material and workmanship for the below under normal use and service for the period as stated below from the date of purchase defined on your tax invoice, subject to the stated limitations & exclusions contained in this warranty policy.

Owners Responsibility: 

The limited warranty period is dependent upon adherence to proper care and maintenance. As such, it is the responsibility of the owner to operate and properly maintain their Tomberlin product by following the guidelines, instructions, and recommended maintenance programs and schedules in the Owner’s Manual—including those detailed in this document. Unfortunately, we have experienced many examples of improper care and maintenance—some of which can result in component damage, fire, accidents, injury, and death. 

Examples include: 

  • Manipulating controllers for more speed or torque. 
  • Installing stereos and electronics that are spliced into the wrong wires. 
  • Installing the wrong size or brand of batteries. 
  • Using inappropriate and unsafe condition extension cords to charge the vehicle causing in short circuit or increased current draw. 
  • Modifying or raising the centre of gravity that is not factory designed and installed.
  • Installing the incorrect size tires, wheels, or lift kits. 
  • Installing aftermarket light kits, trailer hitches, cargo beds, and other accessories.
  • Improper long-term storage or long periods of no use.

If an owner is ever unsure of the proper care and maintenance for their Tomberlin Golf Cart, they are to contact Carts’n’Parts Australia. You will then be given advise and copies of any documentation that may help answer any and all of your questions.

PERIOD OF NEW CART WARRANTY:

This Limited Warranty, as it pertains to specific covered components, will range from 6 to 60 months as detailed below, subject to the restrictions mentioned throughout the document accessible by clicking the download link at the bottom of this page. First and foremost, this is a 100% consumer/personal use limited warranty. Any commercial use will void the consumer limited warranty. Tomberlin offers commercial limited warranty coverage. Approvals will apply so please contact us for details and clarification on all commercial use circumstances.

CONSUMER WARRANTY PERIOD & MODELS: The following warranty periods are subject to exclusions detailed in this document.

Properly maintained components covered under this Limited Warranty for the period in the corresponding left column include:

Five Years

Steering wheel, steering column, front and rear body deformation (excludes paint, cracks, spills, and contact damage), upper structure welds, *A-arms, *front spindles, rear swing arms, brake caliper deformation, stainless steel hardware, frame, steel upper frame brace component welds, hip restraint, wheels. *Note: Non-OEM wheels will void this coverage.

Three Years

Properly maintained battery cables (no corrosion), shocks and coil springs breakage, front wheel hub, steering gear rack and grease Zerk fittings.

Two Years

Motor, motor brake, controller, on-board smart charger, switch housing, seat hinges, master cylinder, DC to DC converter, steel brake line and front brake disc, rear drum, transaxle assembly, accelerator pedal, brake pedal assembly, headlight assembly (not the bulb), bushings, primary wire harness breakage (not due to water), switches including turn signal stalk.

One Year

Standard consumer coverage period
unless components are otherwise listed above or below.

Tie-rods, power steering, and all other items and components not mentioned above or specifically excluded as noted below. Excluded items include front and rear bumpers, dash, windshields, and any damage due to impact from foreign objects, vandalism, or accidents to include shipping damage which is covered by the carrier subject to certain notification requirements.

Six Months

Seat coverings, body finishes, and Tomberlin accessories installed at the factory or properly installed by a Tomberlin authorized dealer. Canopies, headliners, floor mats, electrical connections, components including audio systems, sensors, solenoid, trim, decals, and switch connections.

90 Days

Elite Enclosures 

Batteries & Tyres

Battery Warranty is held by Battery Manufacturer. Tyre Warranty provided by the tyre manufacturer.

Ascent Lithium Batteries (Available in SS, Ghosthawk, Beachcomber and Defender model carts)

  • 5 Year Warranty on the Lithium Battery
  • 2 Year Warranty on the on-board Lithium Charger

Lithium Golf Batteries (Only available in the Revenge Model Carts)

  • 5 Years on the Battery and the Charger
 

DURING THE PERIOD OF WARRANTY stated above, any authorised Tomberlin Dealer will, free of charge and at the manufacturers determination, repair or replace any part adjudged defective by the Authorised Dealer due to faulty workmanship or material failure.
Parts used in warranty repairs will be warranted for the balance of the golf carts warranty period